If you are dissatisfied with an item purchased from our website you may return it to our physical address: ELSITEX 29 St Augustine, Cocoa Close Rd Honeydew Ridge Roodepoort JHB 2040 ( Dye Paintball SA) ( Elsitex Pty Ltd) within 48hrs of your purchase for a full refund,replacement or exchange unit, provided that the conditions of our refund & exchange policy have been satisfied.
1) There is a valid proof of purchase invoice in to you.
2) It is within 7 days of receiving your purchase
3) Item is in it's original packaging or condition, ie security seal or shrink wrap /boxing is intact (if applicable), product is unworn & unused.
4)Modified or changes to products will VOID this refund. 1.1) All refunds are processed strictly in accordance with the original sales tender type, and only afret confirmation that the funds were received in our bank account.
1.2) If you wish to exchange /return an item that you purchased online at www.dyepaintball.co.za and have met all the above conditions for refund or exchange, you can do so in two ways. *Return the selected item to the above address supplied together with your invoice :
Send the items back via Postnet counter to counter to Strubens Valley Postnet address to Elsitex Pty ltd (0835566628) together with your full contact info and the invoice supplied on purchase,we will also require your banking details for the refund. Please note the cost of the return shipping is for your the customer account or any other courier service we agree to use.
* store address: 29 St Agustine, Cocoa Close Rd Honeydew Ridge Roodepoort JHB 2040
1.3) All items are covered by manufacture defects and we have a full service department for any additional repair's in SA.
1.4) Any items found to be damaged and cause of defect will not be covered for refund or exchange by Dye SA.
1.5) Returns need to be done within the above stated time for your refund/ exchange to be covered.
1.6) If we don’t have the selected item in stock for exchange one will be ordered for you, this time period will take 20 working days.
1.7) If goods have been damaged in transit from us to you we are not liable for this loss or damage to products, if products are found with factory defects this will be covered as stated above.
1.8) failure to read and follow the instruction manuals supplied with items may cause damage thus void any warranty.
Regulations laws – Does South African laws govern your website? YES
Dye Paintball SA strives to supply the customer the best quality product we can and of the highest standerd in Paintball, we contiue to expand our product line and develop new and exciting Paintball products for you the customer.
Any Further info on return's you can contact our sales Rep on 0835566628